Refund policy
Refund and Return Policy
Returns
We accept returns within 30 days of delivery. Hats must be unworn, unwashed, and in original condition with any tags attached. A hat that's been on the water isn't returnable.
To start a return, email [EMAIL] with your order number. We'll send return instructions. Items sent back without contacting us first can't be processed.
Return shipping
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or we sent the wrong thing. In those cases we cover it.
Refunds
Once we receive and inspect your return, we'll email you either way. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear on your statement.
Original shipping charges aren't refunded.
Exchanges
The fastest way to exchange a color is to return the original for a refund and place a new order. That way you're not waiting on our inspection before your replacement ships.
Damaged or defective items
Inspect your order when it arrives. If a hat is defective, damaged, or not what you ordered, email us within 7 days with photos and we'll make it right at no cost to you.
Non-returnable items
- Sale or clearance items marked final sale
- Gift cards
- Hats showing wear, odor, or washing