Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–3 business days. Orders placed after 12pm ET on Friday ship the following Monday. We don't process or ship on weekends or holidays.

Shipping rates and delivery

Shipping is calculated at checkout based on your address. We currently ship within the United States only.

Delivery estimates start from the ship date, not the order date. Once a package leaves us it's in the carrier's hands, and we can't control weather, carrier delays, or misrouting.

Tracking

You'll get a confirmation email with tracking as soon as your order ships. If tracking hasn't updated after 5 business days, email us at [EMAIL] and we'll look into it.

Wrong or incomplete addresses

Double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll reship it once you cover return shipping. If you catch a mistake right after ordering, email us immediately — we can usually fix it before the label prints.

Lost or damaged packages

If your package is marked delivered but you don't have it, check with neighbors and your local carrier first. If it's still missing after 48 hours, contact us. Packages damaged in transit will be replaced at no cost — send us photos of the packaging and the hat.